Home

THE WORLD WILL ALWAYS NEED HEROES BUT LET’S NOT FORGET THAT THE VILLAINS PROVIDE A BASIS ON WHICH WE CAN PIVOT & CHANGE.


ÇX HEROES: Tony HSIEH ex Founder and CEO of ZAPPOS

It is very sad to read of the passing of CX Legend, Tony HSIEH. He and his team, pioneered so many fantastic service innovations. To be honest, in recent years, I have tended to cringe a little when yet another CX guru, mounts the stage and tells the ZAPPOS story, often implying that they were […]

CX heroes – Starling bank

The recent Which? survey into customer service covered 24 Banking Brands. Starling Bank came out on top with an overall CS score of 88%. It was praised for “clear and honest” communications, the ease of opening accounts and using its app and speedy responses from their staff. Monzo came 2nd with 82% First Direct were […]

Book review -SELLING PROFESSIONALLY Dr Beth Rogers with Dr Jeremy Noad

“A guide to becoming a world-class sales executive”, this book has all the knowledge that I wish was available when I began a sales career in 1965. It would have saved years of trial & error before I achieved sales success, 25 years later!On launching the National Sales Awards in 1996, the UK’s 1st comprehensive […]

Lockdown heroes: hampers bringing happiness to nhs heroes

A mum-of-four who started a collection to thank NHS staff as they battled to cope during the coronavirus outbreak has now reached over 30,000 key workers – and she’s not done yet. Victoria Hanson’s Hampers for Heroes idea has grown from offering hand cream to nurses to delivering hundreds of care hampers to thousands of under-pressure staff. […]

LOCKDOWN HEROES: ANIS ALI, Train Driver and NHS Volunteer Extraordinary

When the world famous West End lights were activated on Monday, Anis’ name was illuminated throughout Oxford Street and the surrounding area. This year, the organisers, have decided to honour the people who have donated their time and effort to help others during the pandemic. Anis had the distinction of being the first to be […]

Get new content delivered directly to your inbox.