NICK PRITCHARD & COLLEAGUES – CITY ENERGY (CX HEROES & VILLAINS)

City Energy is a newish (2011) but fast growing company in the field of providing renewable, sustainable, green energy. Nick and his team, recently posted an Emergency Notice: “If you have any family, elderly or vulnerable friends along the M4 corridor, we have 30 engineers and vans available on call to check in or, perhaps, pick-up necessities, if required. Our team are here to help in anyway possible during this difficult time. These guys have all been screened for emergency work and have no underlying health issues.” The message continues in this vein and ends with Nick’s phone number. This is a great voluntary gesture from an outstanding team. I reliably told that their day-to day provision of service and experience is excellent also – I certainly believe that. If you have similar examples of great (or poor) CX during these challenging times – please let me know.