Royal Mail have been fined £1.5m for failure to meet delivery targets for 1st class post for the financial year ending 2019. They are allowed a 7% failure rate, which seems generous, but in fact […]
Month: July 2020
DELIVERY DRIVERS and COLLEAGUES (lockdown heroes)
This from Alex Mead, a CX Director and exponent.” OK, we should clap for the the delivery drivers, depot workers and fulfillment staff as well as our amazing NHS.Adrian delivered his 98th parcel at 11.50, […]
Staff at LEYTON ORIENT F.C. (CX HEROES & VILLAINS)
We publish this story, from a supporter on a fansite, to illustrate that providing an organisation generally provides a good experience, customers will be understanding if mistakes are made or service slips during exceptional times.“The […]
CURRY’S, IKEA, THREE & SAINSBURY’S via.. WATCHDOG & THE COMPLAINING COW (CX VILLAINS)
CX HEROES & VILLAINS I am a big fan of Helen Dewdney, the “Cow” in my heading. In fact, she is a delightful, funny and fair, but committed consumer champion, who helps companies get their […]
ASICS CORPORATION – (CX Villains)
CX HEROES & VILLAINS This is borrowed from Katie Stabler CCXP and a leading CX Professional.“ASICS I love you but you are yet another example of a company who has reacted to the demands of […]
THE TRAVEL SECTOR (CX HEROES & VILLAINS)
I was planning to write about this sector, primarily hotels, travel agencies, airlines etc., and their reluctance to return fees, often illegally so, for covid cancellations and for charging admin fees or insisting clients sign […]
VILLAINS – MISSGUIDED Fast Fashion Website (CX Heroes & Villains)
I have just finished re-reading “thebook,thefilm,the-shirt” by Matt Beaumont, a humourous book about the stupidities of the advertising world. Just as I was thinking, very funny but not the real world, I saw this story […]
Erika Petrie made a promise to god that she would make a difference if her daughter survived.
Iffat Bashir contacted us to nominate Erika Petrie as her hero having started an amazing organisation called Shades of Different, which can be found on her website https://shadesofdifferent.com/. Erika has a child who has special […]
