This from Alex Mead, a CX Director and exponent.
” OK, we should clap for the the delivery drivers, depot workers and fulfillment staff as well as our amazing NHS.
Adrian delivered his 98th parcel at 11.50, with a broad smile.
His feedback on the DPD app is 4.9 out of 5. He is Romanian and clearly a hard but cheerful worker.
Please let us remember that with our efficient on-line shopping and delivery service, most needs have been met during the virus. It is not easy however and we should appreciate the service we have received and the sacrifices the teams have made to produce this. Also we should not be overdemanding in our expectations at this, still worrying, time”