During the Lockdown period, Zaheer was able to make great use of downtime by putting final touches to his innovative and brilliant, CX Gaming project. This will, I am informed be available soon.Along the lines […]
Month: September 2020
CX HEROES – TIMPSONS
Another great CX (and E’ee X) company rising to the challenge in difficult times. During Lockdown, they retained all staff on full pay and they have offered to clean and press a suit of clothes […]
CX HERO: Jonathan SCOTT CEO @ NCP
This story from Richard Hill has provoked plenty of feedback.Basically, Richard found his car locked in an NCP car park on a Sunday morning, when it should have been open. He got nowhere trying to […]
CX HEROES & VILLAINS: OCADO & WAITROSE
The long awaited and much heralded, launch of the new service started this week following Ocado’s split with Waitrose. Big claims were made as to how this would revolutionise the home delivery market by introducing […]
cx heroes – John lewis partnership
Of course, everyone knows that John Lewis is legendary for its service but today, legendary status is not enough. Providing a great experience is essential at all times.This story concerns a mother who booked an […]
