This story from Richard Hill has provoked plenty of feedback.
Basically, Richard found his car locked in an NCP car park on a Sunday morning, when it should have been open. He got nowhere trying to contact customer servicesand sent 6 ‘inmails’ through LI asking for help. The CEO, Jonathan Scott rang within minutes on his personal mobile and within 15 minutes Richard’s car was released. As Richard says “it says a huge amount about a CEO who is prepared to take time out of their personal life to help a customer”.
However, not all the feedback has been positive about NCP who seem to be in a habit of closing their car parks, when they should be open.
Nevertheless, Richard is a CX Hero and let’s hope his leadership can quickly seep through the company. 🏆