It is very sad to read of the passing of CX Legend, Tony HSIEH. He and his team, pioneered so many fantastic service innovations. To be honest, in recent years, I have tended to cringe […]
Month: December 2020
CX heroes – Starling bank
The recent Which? survey into customer service covered 24 Banking Brands. Starling Bank came out on top with an overall CS score of 88%. It was praised for “clear and honest” communications, the ease of […]
