in exceptional times exceptional people emerge.
ÇX HEROES: Tony HSIEH ex Founder and CEO of ZAPPOS
It is very sad to read of the passing of CX Legend, Tony HSIEH. He and his team, pioneered so many fantastic service innovations. To be honest, in recent years, I have tended to cringe […]
CX heroes – Starling bank
The recent Which? survey into customer service covered 24 Banking Brands. Starling Bank came out on top with an overall CS score of 88%. It was praised for “clear and honest” communications, the ease of […]
Book review -SELLING PROFESSIONALLY Dr Beth Rogers with Dr Jeremy Noad
“A guide to becoming a world-class sales executive”, this book has all the knowledge that I wish was available when I began a sales career in 1965. It would have saved years of trial & […]
Lockdown heroes: hampers bringing happiness to nhs heroes
A mum-of-four who started a collection to thank NHS staff as they battled to cope during the coronavirus outbreak has now reached over 30,000 key workers – and she’s not done yet. Victoria Hanson’s Hampers for Heroes […]
LOCKDOWN HEROES: ANIS ALI, Train Driver and NHS Volunteer Extraordinary
When the world famous West End lights were activated on Monday, Anis’ name was illuminated throughout Oxford Street and the surrounding area. This year, the organisers, have decided to honour the people who have donated […]
CX HERO- Zaheer GILANI, CX Consultant & Journey Mapping Specialist
During the Lockdown period, Zaheer was able to make great use of downtime by putting final touches to his innovative and brilliant, CX Gaming project. This will, I am informed be available soon.Along the lines […]
CX HEROES – TIMPSONS
Another great CX (and E’ee X) company rising to the challenge in difficult times. During Lockdown, they retained all staff on full pay and they have offered to clean and press a suit of clothes […]
CX HERO: Jonathan SCOTT CEO @ NCP
This story from Richard Hill has provoked plenty of feedback.Basically, Richard found his car locked in an NCP car park on a Sunday morning, when it should have been open. He got nowhere trying to […]
CX HEROES & VILLAINS: OCADO & WAITROSE
The long awaited and much heralded, launch of the new service started this week following Ocado’s split with Waitrose. Big claims were made as to how this would revolutionise the home delivery market by introducing […]
cx heroes – John lewis partnership
Of course, everyone knows that John Lewis is legendary for its service but today, legendary status is not enough. Providing a great experience is essential at all times.This story concerns a mother who booked an […]
