It is very sad to read of the passing of CX Legend, Tony HSIEH. He and his team, pioneered so many fantastic service innovations. To be honest, in recent years, I have tended to cringe […]
Category: CX HEROES
CX heroes – Starling bank
The recent Which? survey into customer service covered 24 Banking Brands. Starling Bank came out on top with an overall CS score of 88%. It was praised for “clear and honest” communications, the ease of […]
CX HERO- Zaheer GILANI, CX Consultant & Journey Mapping Specialist
During the Lockdown period, Zaheer was able to make great use of downtime by putting final touches to his innovative and brilliant, CX Gaming project. This will, I am informed be available soon.Along the lines […]
CX HEROES – TIMPSONS
Another great CX (and E’ee X) company rising to the challenge in difficult times. During Lockdown, they retained all staff on full pay and they have offered to clean and press a suit of clothes […]
CX HERO: Jonathan SCOTT CEO @ NCP
This story from Richard Hill has provoked plenty of feedback.Basically, Richard found his car locked in an NCP car park on a Sunday morning, when it should have been open. He got nowhere trying to […]
CX HEROES & VILLAINS: OCADO & WAITROSE
The long awaited and much heralded, launch of the new service started this week following Ocado’s split with Waitrose. Big claims were made as to how this would revolutionise the home delivery market by introducing […]
cx heroes – John lewis partnership
Of course, everyone knows that John Lewis is legendary for its service but today, legendary status is not enough. Providing a great experience is essential at all times.This story concerns a mother who booked an […]
Staff at LEYTON ORIENT F.C. (CX HEROES & VILLAINS)
We publish this story, from a supporter on a fansite, to illustrate that providing an organisation generally provides a good experience, customers will be understanding if mistakes are made or service slips during exceptional times.“The […]
CURRY’S, IKEA, THREE & SAINSBURY’S via.. WATCHDOG & THE COMPLAINING COW (CX VILLAINS)
CX HEROES & VILLAINS I am a big fan of Helen Dewdney, the “Cow” in my heading. In fact, she is a delightful, funny and fair, but committed consumer champion, who helps companies get their […]
ASICS CORPORATION – (CX Villains)
CX HEROES & VILLAINS This is borrowed from Katie Stabler CCXP and a leading CX Professional.“ASICS I love you but you are yet another example of a company who has reacted to the demands of […]
